A Twal storefront agent is your catalog, your storefront, and your business know-how, handed to an AI that welcomes, advises, and answers on your behalf — day and night, without you writing a line of code. Instantly accessible on the web, with or without an account.
A storefront agent is a conversational AI assistant entirely dedicated to your business: it knows your catalog, your tone, your hours, your rules. Its main job isn't to sell at all costs — it's to advise, answer the same questions asked a hundred times, take the pressure off your front desk or phone line, and stay in touch with your customers even when no one's available to answer.
The agent's role is fully configurable based on what you want from it : more sales-driven, more advisory, a concierge, or simply an assistant that answers questions — you decide its stance.
Note : booking requests aren't confirmed instantly. Until direct integrations with management systems (PMS, HubRise…) are live, every request goes through Twal and must be accepted manually from your dashboard.
Product questions, availability, hours, return policy — the agent answers with your real information, never generic answers, taking the load off your front desk.
Physical product, digital offer, session, booking with a form, donation, gift card, or subscription — eight card types, each with the right fields. Available to browse today.
Appointment booking, slot and session management for service providers, spas, classes, or workshops — with a booking form and attachments when needed.
Upload your documents, pricing, terms, brochures — the agent draws on them to answer accurately, without you having to rewrite everything.
Conversations, questions asked, and your agent's performance, centralized in a clear dashboard.
Orders, bookings, deposits, or full payment directly in the conversation, via Stripe. Unlocked with paid accounts, not yet available.
Our chat interface was designed to avoid long blocks of text : catalog carousels, product cards, booking forms, order summaries — everything works through buttons and widgets, like a real app. The result : a mini AI app for your business, instantly accessible from a browser, nothing to install.
Product carousels, item cards, structured forms — the agent replies with the right screen for the question, not a paragraph to read.
Your customers browse, tap, and book — the experience feels like a native app, not a plain web form.
A link or a QR code is all it takes : your agent opens instantly in the browser, with or without a prior Twal account — no download required to chat with it.
Build your storefront like a visual dashboard : link blocks, images, videos, social media, contact, location — arranged in a grid, with a live phone preview as you edit. Then post updates to your feed — text, photo, or video — and send a push message to all your followers or a targeted audience, with a call-to-action button.
Links, images, videos, editorial text, social, contact, location — every block has its own size and color, freely rearrangeable.
A phone frame next to the editor shows exactly what your customers will see, updated with every change.
Post text, photos, or video — your customers follow your business right from their conversation with your agent.
A list of your followers — visits, last seen, last message — and a broadcast tool to re-engage them with a message and a call-to-action button.
Your customers find your full profile right from the conversation — photos, links, practical info — with your documents (menus, pricing, brochures) downloadable in one tap.
The Vault is your agent's knowledge base — it's what separates an AI that gives generic answers from one that truly knows your business. The more you feed it, the more precise the agent becomes on your specific questions : your exact pricing, your terms, your hours, your products, your brand's history.
Give it your website URL : the agent crawls up to 6 pages, understands your offer, and turns it into a structured knowledge base — nothing to retype.
PDF, Word, brochures, terms, catalogs — upload your existing files, the agent reads them and uses them directly to answer.
Paste rough notes or dictate a piece of information : the AI automatically turns them into a clean, usable knowledge card.
The storefront agent is just the visible part. Behind the scenes, a team of agents dedicated to your business helps you run your day-to-day : keeping track of what's happening, spotting gaps in your knowledge base, keeping an eye on conversations — so nothing slips through while your agent takes care of your customers.
These agents already exist technically but aren't yet operational on the merchant side — this feature is coming.
No developer, no technical setup. You answer a few questions, the agent is ready.
Your business name, email, type of activity — shop, services, spa, event, school… Give it your website and the AI analyzes it — including reviews and press — to pre-fill your agent's personality.
Products, services, or sessions, with price and description. Pre-filled templates by industry speed up creation, and fields adapt automatically to your business.
Name, style, main language — your agent's "Soul". A relevant starting point is already pre-filled, adjust as needed.
Your agent and your storefront are live. Share the link, generate a QR code, or let the Twal app bring it to your customers.
Twal works B2B2C : the consumer app (app.twal.ai) gives every user a team of personal agents for everyday life. Your storefront agent, created here, becomes one of the agents these users can discover and return to — directly in their conversations, without switching apps.
And for customers who don't have a Twal account yet : your agent remains instantly accessible through a simple web app in their browser, no signup required.
You create and manage your storefront agent : catalog, storefront, orders, payment, brand tone.
Your customers chat with your agent in the same place as their other personal agents — no app to download, no account to recreate.
A dedicated page for your brand, fed by your website analysis and the documents uploaded to your Soul and your Vault.
Your customers chat with your agent from a web app that opens instantly in their browser, no signup required.
For physical storefronts, social media, or profile bios.
Catalog, tone, information — everything stays editable from your dashboard.
Taking payment directly in the conversation will unlock with paid accounts, not yet open.
Your customers already talk to an AI every day.
It might as well be yours answering them.
Create your space, add your catalog, publish. No technical skills required.