A Twal storefront agent puts your catalog, storefront, and business knowledge in the hands of an AI that welcomes, advises, and answers on your behalf — day and night, with no code required. Accessible instantly on the web, with or without an account.
A storefront agent is a conversational AI assistant fully dedicated to your business: it knows your catalog, your tone, your hours, your rules. Its first job isn't to sell at all costs — it's to advise, to answer the same questions asked a hundred times, to take the pressure off your front desk or your phone line, and to keep a connection with your customers even when no one is available to answer them.
The agent's role is fully configurable to whatever you want it to be: more of a salesperson, more of an advisor, a concierge, or a simple assistant that answers questions — you decide its posture.
One note: booking requests aren't confirmed instantly. Until direct integrations with the various management systems (PMS, HubRise…) are in place, every request goes through Twal and must be accepted manually from your dashboard.
Product questions, availability, hours, return policy — the agent answers with your real information, never generic replies, and takes the pressure off your front desk.
Physical product, digital offer, session, booking with a form, donation, gift card, or membership — eight listing types, each with the right fields. Available to browse today.
Appointment booking, slot and session management for service providers, spas, classes, or workshops — with booking forms and file attachments when needed.
Upload your documents, price lists, terms, brochures — the agent draws on them to answer accurately, without you rewriting everything.
Conversations, questions asked, and your agent's performance, all in one clear dashboard.
Orders, bookings, deposits, or full payment right inside the conversation, via Stripe. Unlocks with paid accounts, not yet available.
Our chat interface was designed to avoid long blocks of text: catalog carousels, product cards, booking forms, order summaries — everything is handled through buttons and widgets, just like a real app. The result: a mini AI app for your business, accessible instantly from a browser, nothing to install.
Product carousels, listing cards, structured forms — the agent answers with the screen that fits the question, not a wall of text to read.
Your customers browse, tap, and book — the experience feels closer to a native app than a plain web form.
A link or a QR code is all it takes: your agent opens instantly in the browser, with or without an existing Twal account — nothing to download to start chatting with it.
Compose your storefront like a visual dashboard: link, image, video, social, contact, and location blocks — arranged in a grid, with a live phone preview as you edit. Then publish updates to your feed — text, photo, or video — and send a push message to all your followers or a targeted audience, with a call-to-action button.
Links, images, videos, editorial text, social, contact, location — each block has its own size and color, freely rearrangeable.
A phone frame next to the editor shows exactly what your customers will see, updated with every change.
Publish text, photo, or video — your customers follow your activity right from their conversation with your agent.
A list of your followers — visits, last visit, last message — and a broadcast tool to reach them with a message and a call-to-action button.
Your customers find your full profile right from the conversation — photos, links, practical info — with your documents (menus, price lists, brochures) downloadable in a tap.
The Vault is your agent's knowledge base — it's what separates an AI that gives generic answers from one that genuinely knows your business. The more you feed it, the more precise the agent becomes on your specific questions: your exact prices, your terms, your hours, your products, your brand's history.
Give it your website's URL: the agent explores up to 6 pages, understands your offering, and turns it into a structured knowledge base — nothing to copy over yourself.
PDF, Word, brochures, terms, catalogs — upload your existing files, the agent reads them and uses them directly to answer.
Paste raw notes or dictate information: the AI automatically turns them into a clean, usable knowledge entry.
The storefront agent is just the visible part. Behind the scenes, a team of agents dedicated to your business helps you run your day-to-day: keeping track of what's happening, spotting what's missing from your knowledge base, keeping an eye on conversations — so nothing slips through while your agent takes care of your customers.
These agents already exist technically, but aren't yet operational on the merchant side — this feature is coming.
No developer, no technical setup. Answer a few questions and your agent is ready.
Your business name, email, and type of activity — retail, services, spa, event, school… Add your website and the AI analyses it — including reviews and press — to pre-fill your agent's personality.
Products, services, or sessions, with price and description. Pre-filled templates by industry speed up setup, and fields adapt automatically to your type of business.
Name, style, primary language — your agent's "Soul". A sensible starting point is pre-filled, ready to adjust.
Your agent and storefront are live. Share the link, generate a QR code, or let the Twal app bring it to your customers.
Twal runs on a B2B2C model: the consumer app (app.twal.ai) gives every user a team of personal agents for everyday life. Your storefront agent, created here, becomes one of the agents these users can discover and come back to — right inside their conversations, with no app to switch to.
And for customers who don't have a Twal account yet: your agent stays accessible instantly through a simple web app in their browser, no sign-up required.
You create and manage your storefront agent: catalog, storefront, orders, payment, brand voice.
Your customers chat with your agent in the same place as their other personal agents — no app to download, no account to recreate.
A page dedicated to your brand, powered by the analysis of your website and the documents loaded into your Soul and Vault.
Your customers chat with your agent through a web app that opens instantly in their browser — no sign-up required.
For your storefront window, social media, or profile bio.
Catalog, tone, information — everything stays editable from your dashboard.
Charging customers right inside the conversation will unlock with paid accounts, not yet open.
Your customers already talk to an AI every day.
It might as well be yours answering.
Create your space, add your catalog, publish. No technical skills required.